Billing

How Loops billing works, including plan tiers, contact limits, and how to manage your subscription.

How billing works

Loops billing is based on the number of contacts stored in your account. A contact is an email address that you send marketing emails to. Transactional recipients do not count as contacts (unless they are also sent marketing emails).

Your current billing plan is displayed in Stripe, which can be accessed by going to your Billing page and clicking Start/Manage subscription.

When you are billed, your charge is always calculated based on the number of contacts you have at that exact time. If your contact list grows between billing cycles, you’ll be notified via email and moved to the appropriate plan tier at your next billing date.

Billing works as a monthly subscription paid in advance. If your contact count moves you into a higher plan tier, your service will never be interrupted. You’ll simply be billed at the new rate when your next billing date arrives.

Free plan

The free plan is available to anyone with fewer than 1,000 contacts. On the free plan:

• You can send up to 4,000 emails every 30 days (marketing and transactional combined).
• Loops branding is placed at the bottom of your emails.

Once you exceed 1,000 contacts, you’ll be prompted to upgrade to a paid plan. You can also upgrade at any time by clicking Start subscription at the top of your Billing page.

Paid plans

Paid plans are tiered by contact count. Unlike the free plan, paid plans have no limit on the number of emails you can send.

Paid plan pricing is available on the Loops pricing page.

Canceling your subscription

You can cancel your subscription at any time by going to your Billing page and clicking Manage subscription.

For further questions about billing, go to your Support page, or contact [e-mail].